Please call in your work orders early in the day for the fastest response. Emergency Maintenance is available at nights and on weekends. To call in for a maintenance emergency, please dial (865) 525-1104 and use option #3 to leave a detailed message for the on-call maintenance technician. Below is the list of problems that constitute an emergency:
- Fire (call 911 first before calling the emergency line)
- Toilet not working (if you only have one bathroom)
- Kitchen sink stopped up – 1st floor only
- Refrigerator not working
- No heat or air conditioning in extreme weather.
Be reminded that under no circumstances should items such as rice, pasta, grease, gravel, corn silks, cleaning wipes, sweepings, rags, ashes, feminine products, or any foreign substances be thrown into the kitchen sink and/or toilet lines. Any damages and the cost of cleaning or repairing plumbing resulting from misuse shall be borne by the Resident.